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(Answer) (Category) SpamCop FAQ : (Category) SpamCop Blocking List information :
Dispute Resolution: ISPs and administrators

This FAQ is for network and server administrators. If you are an end-user whose email is being rejected and you're getting delivery failure notices that cite SpamCop as the reason, please go here for information about what to do.

Dispute Resolutions

IPs are listed when our users and spamtraps receive spam from the IP and the amount of spam meets the listing criteria. See blocklist criteria

A common cause of an IP being listed is a worm/virus/trojan compromised PC on your network sending spam. It may have its own virus installed SMTP engine and be sending direct-to-mx or it may be smarthosting through your mail server. A virus may have installed a proxy or a spammer may be exploiting an existing proxy or cache installed on your server.

Other exploits include insecure cgi/php scripts, SMTP/AUTH name/password hacks and incorrect settings on your server. Misdirected bounces and autoresponders may be sending to the forged "from" addresses in spam inbound to your system.

How to alert SpamCop about an SCBL error

Reasons to ask for a SCBL listing to be reviewed

There are two main reasons to ask us to review an IP that has been listed:

NO WARRANTY OR LIABILITY: By using the SCBL, or any information contained on the SpamCop website, you acknowledge and agree that the SCBL is provided "as is", SpamCop does not guarantee the effectiveness or results of the SCBL or any other service or product provided by SpamCop, and any and all warranties, implied or otherwise, are expressly excluded. In no event shall SpamCop, or its parent, subsidiaries or licensors, be liable to you or any third party for any direct, indirect, special, incidental, exemplary or consequential damages of any kind arising out of or in connection with your use of the SCBL or the SpamCop website, however caused and on any theory of liability.

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